Non-Emergency Air Ambulance Services
We arrange medically assisted flights that provide a dignified and comfortable travel experience for patients who require medical oversight but are not in a critical emergency. Commonly used for facility-to-facility transfers, returning home to recover, or reaching specialized treatment centers across the country or internationally. Our goal is to make the entire process as smooth, safe, and stress-free as possible—for both patients and their loved ones.
Common Reasons for Using a Non-Emergency Air Ambulance
Patients and families turn to our services for a wide range of medical and logistical needs. Some of the most common reasons include:
Mobility Challenges
For individuals of any age—whether elderly, injured, or non-ambulatory—who are unable to climb stairs or move easily without assistance.
Compromised Immune Systems
For patients seeking to avoid crowded commercial terminals and long walking distances, opting instead for a more private, sterile environment with minimal exposure.
Post-Operative Recovery
For those who must keep a leg elevated, remain seated with limited mobility, or lie flat for the entire flight duration, ensuring a safe and comfortable journey.
Hospital-to-Hospital Transfers
From basic medical needs like portable oxygen tanks to more advanced requirements such as ventilator support. Air Charter Advisors can arrange flights with the necessary medical staff and equipment—including respiratory therapists when needed.
Mobility Support Is the Most Common Reason for Medical Flights
The most frequent reason patients use our non-emergency medical flight services is due to mobility challenges. Whether a patient is unable to climb stairs, walk unassisted, or requires full support, we can help.
Through our trusted partners, we provide trained medical staff to assist with boarding and deplaning, ensuring each step is handled with care. Depending on the patient’s needs, assistance may include the use of a stretcher bed platform, stair chair, or wheelchair lift.
We coordinate everything—from the flight logistics to the specialized personnel—so you can focus on your loved one’s well-being. Many families choose this service not only out of necessity, but for the added comfort, safety, and peace of mind it brings.
The third-party operators who we utilize provide medically equipped aircraft to support the patient throughout the flight.
For non-medical transfers with multiple passengers traveling along we can also offer a beautiful luxury wheelchair-accessible private jet. This does require the passenger to transfer and pivot on their own without any medical assistance or assistance from the flight crew. Learn more about our wheelchair accessible private jet services here.
Bed-to-Bed Ground Transportation
When you choose us to arrange a non-emergency medical flight, we can also coordinate bed-to-bed ground transportation for an additional fee—ensuring a seamless journey from start to finish.
Patients are safely transferred from their bed at home or in a medical facility, directly to the aircraft, and then to their destination—whether it’s another hospital, a care facility, or home.
Depending on the patient’s condition, we can arrange for an ambulette, wheelchair-accessible van, or ambulance. Every leg of the journey is handled with the utmost care to provide comfort, safety, and the necessary medical support.
Types of Aircraft Used for Medical Air Transport
Our network of trusted third-party providers offers a range of medically equipped aircraft to meet each patient’s unique needs. The most appropriate aircraft is selected based on the patient’s condition, as determined by a qualified medical director.
Options below are examples:
- Turbo Prop Aircraft: Ideal for short, regional trips between bordering states, with space for one family member to accompany the patient.
- Light Aircraft: Suitable for flights up to 3-4 hours, with most models accommodating one family member; some offer space for two.
- Mid-Size Jets: Perfect for cross-country flights, providing room for 1-3 family members, depending on the aircraft.
- Large Aircraft: Designed for long-distance, transcontinental flights, offering extra space for advanced medical care and up to six passengers/family members.
Each flight is carefully coordinated to ensure the right balance of comfort, safety, and include the appropriate medical support.
What’s the Process?
Initial Consultation: We begin with a detailed consultation with an Air Charter Advisor to assess the patient’s condition and needs, helping us determine the best aircraft and support services. This is generally done with a family member on the phone or a social worker at a facillity.
Medical Paperwork: With your assistance, we gather the patient’s most recent medical history, medication list, FACE sheet, and demographic information.
Flight Coordination: We work directly with trusted third-party providers to schedule the flight and handle all logistics.
Ground Transportation: If requested, we can arrange ground transportation and provide real-time updates on patient pick-up and arrival details.
Pre-Flight Medical Assessment: The medical team from the ambulance service or the aircraft would conduct a brief assessment before departure.
Seamless Transfer: Upon arrival, if to a facility – care is smoothly handed over to the receiving medical staff, ensuring uninterrupted care and a seamless transition.
Insurance Coverage for Medical Air Transport
We know that planning medical travel can feel overwhelming, and financial questions are often part of that stress. For all non-emergency air ambulance services we arrange, payment is required directly from the client before the flight. We do not work with insurance companies and are not involved in any billing, claims, or reimbursement processes. Some clients choose to submit the cost of transport to their insurance provider in hopes of reimbursement, and we’re happy to provide an itemized receipt if needed. However, any reimbursement decision is made solely by the insurance company, and we are not part of that process. All flights we arrange are private and self-pay only.
Frequently Asked Questions
Q: How quickly can I book a non-emergency air ambulance?
A: Depending on flight availability and the patients prognosis, flights can typically be arranged within 1-3 days.
Q: Can the aircraft accommodate patients who need help with mobility, such as those who cannot climb steps?
A: Yes, medical staff is provided to assist patients who need help boarding the aircraft. We ensure that appropriate support is available for patients with mobility issues.
Q: Do you provide international air ambulance services?
A: Yes, we can coordinate both domestic and international air ambulance services, working with our trusted providers to arrange flights to and from locations around the world.
Q: What type of medical equipment is available on the aircraft?
A: Aircraft used by our third-party providers are equipped with essential medical equipment. Each patient is different and so are the planes. Some have cardiac monitors, defibrillators, and ventilators, and oxygen. This will all be dependent on the patient’s needs.
Q: Can family members accompany the patient on the flight?
A: Yes, family members can travel with the patient, and we ensure that space is available for them during the flight. There are different aircraft sizes that can be used.
Q: Do you have any testimonials?
A: Yes, here is Testimonial Page, but also review our Google Reviews.
Get in Touch
If you need non-emergency air ambulance services or have additional questions, we’re here to assist you. Our team is ready to coordinate all the details, ensuring that you or your loved one is transported safely and comfortably.